JOB: Technical Team Director


Chemonics is currently recruiting for a Technical Team Director to lead and contribute to data migration, integrations, network connectivity, and end-user support related to the D365 platform. The Technical Team Director will report to the  Design and Build Director and work closely with the Technical Team Lead to achieve a modern, digital ERP solution that will allow Chemonics’ global workforce to seamlessly collaborate. The Technical Team Director will lead the development and implementation of system administration and technical support efforts to ensure the viability of the D365 platform worldwide. S/he creates a work environment that motivates staff and promotes teamwork and contributes to the successful operation, management, and industry reputation of the company as a whole.
  • Leads the development and operationalization of the overarching strategy of system administration and technical support to D365 end-users worldwide, including coordination of this strategy with Chemonics’ Global Technology and Infrastructure Division (GTI).  The support strategy must consider – and evolve based on – the phase of D365 implementation, such the “pilot field office” phase, the launch of the “home office core system,” and the full worldwide support following “rapid deployment” of D365 to all field offices. 
  • Manages the deployment of system administrators and other technical resources in support of key deployment activities, including network connectivity analysis, troubleshooting, and improvement. 
  • Monitors system administrators and overall D365 system administration framework in Chemonics’ field offices.
  • Manages data migration from legacy systems into D365 for home office and field offices, participating in the development of testing scripts, manipulation of data in the extract/transform/load (ETL) process, data cleansing, management of communications with stakeholders, and tracking of progress.
  • Leads integration efforts between the D365 system and independent software vendor (ISV) applications through design review, strategy approval, stakeholder coordination;
  • Liaises with business process owners and subject matter experts in HR, RMD, F&A, IT, Global Health and Supply Chain Office (GHSCO) and other parts of the organization to create and maintain integration points for full system functionality.
  • Conducts and coordinates system testing efforts including latency testing, unit testing, solution testing, and user acceptance testing (UAT).
  • Establishes and facilitates the execution of a formal D365 governance model to identify a framework for prioritizing business requirements in future customization activities, liaising with GTI as needed.
  • Develops and oversees the implementation of a training plan to identify technical and functional training opportunities for members of the D365 core team and GTI.  The purpose of the training plan is to ensure an appropriate and robust knowledge base within Chemonics for future administration, maintenance, development, support, and troubleshooting of the D365 system.
  • Serves as a technical adviser to the Design and Build team by facilitating effective decision-making and innovative delivery of the D365 platform. 
  • Supports license management of D365 and related products, such as ISV applications.
  • Champions and adheres to project management industry standard and best practices.
  • Prioritizes, improvises, and adapts technologies to address changing business needs and issues.
  • Proactively identifies risks and problems and suggests solutions that the Design and Build team can implement.
  • Defines and tracks key performance indicators associated with Design and Build project management efforts.
  • Leads ISV application and software market research including request for information (RFI)/request for proposal (RFP) development, cost-benefit analysis, and selection process.
  • Trains staff through one-on-one mentoring, small group trainings, corporate training programs, and information dissemination as needed.
  • Communicates clear performance goals and standards and ensures staff receives regular constructive performance feedback, prompt resolution of problems, and time and opportunity to grow and develop in key competency areas.
  • Creates a respectful, productive, and motivating work environment by establishing and maintaining partnerships across departments, staying abreast of management, leadership, and team building strategies and advocating for them within Chemonics
  • Participates in internal or external professional associations and represents company at related conferences, events, and industry meetings when appropriate.
  • Promotes staff development through coaching, mentoring, and facilitating professional growth opportunities.
  • Recommends and participates in staff recruitment process.
  • Performs other duties and responsibilities as required.
  • Minimum 8 years of combined IT related project management and business analysis experience required.
  • Bachelor's degree in business, computer science or related field.
  • Experience in electronic content management (ECM), Web content management systems (CMS), customer relationship management (CRM) systems, enterprise resource planning (ERP) systems, and/or business intelligence (BI) solutions required.
  • Experience with all phases of software development lifecycle and iterative or agile development methodology required.
  • Demonstrated ability to lead executive corporate initiatives.
  • Demonstrated understanding of business processes and the key drivers and measures of success for the business.
  • Ability to solve complex technical, managerial, or operational problems and evaluate options based on relevant information, resources, well-rounded experience, and knowledge.
  • Ability to operate at advanced levels of authority and manage significant activities and resources to produce and take responsibility for results.
  • Demonstrated ability to communicate clearly and concisely, both orally and in writing, and lead presentations, training courses, and effective meetings.
  • Ability to work both independently and as part of a team.
  • Demonstrated ability to manage and supervise staff and special initiatives.
  • Demonstrated leadership, versatility and integrity. 
  • Experience living or working in developing countries preferred.
  • Willingness to travel and work abroad a minimum of 4-8 weeks per year.
  • Foreign language proficiency preferred.
Application Instructions:  
Apply through our Career Center by April 17, 2018. No telephone inquiries, please. Finalists will be contacted.
Chemonics is an equal opportunity/Affirmative Action employer and does not discriminate in its selection and employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability, protected veteran status, genetic information, age, or other legally protected characteristics. Military veterans, AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply.